Recording calls can be industry mandated or simply for convenience. Having the option to record a call that is technical allows you to review the recording a later time and ensure notes are accurate. In a larger context some industries, such as financial require organizations to record all calls and save them for up to 10 years.
One of the very real challenges facing organization these is managing disk space and make these calls searchable. With thousands, or tens of thousands of recordings, the disk space requirements become unmanageable and difficult to navigate.Call Recording Can Be Key to the Success of Your Business.
For adhoc recording, calls are managed from the 3CX Phone application. While on a call, simply choose record call from 3CX Phone and the call will be recorded as a wav file which then can be listened to or saved directly from the 3CX phone application.
For call centers additional modules are available to manage the extreme amount of data storage required. Options to archive 3CX Recordings as MP3 files to an alternate location (on a Network Attached Storage (NAS) device for example) are available. MP3 conversion reduces space needed as compared to WAV files. A retention policy will automatically delete old emails older than the specified date.
Legal conformance varies from jurisdiction to jurisdiction. Not all locales allow call recording without informing all parties on the call. Ensure you review the legal requirements for the locations you're calling
Call our Specialist. He can be reached at:Dar ZuchBusiness IT Specialist - CalgaryHelia Technologies