WebRTC Web-enables your Phone System

3CX Phone system embraces WebRTC technologies which web enables 3CX and your phone system. The new standard enables real-time video and audio straight from your browser and the browers of your customers, employees and suppliers. 3CX has implemented this technology as 3CX Web Conferencing.

With 3CX Web Conferencing, there is no need for any plugins or clients. The technology is developed and championed by Google so it has support by most computers on the planet and is is a game changer for video conferencing.

3CX includes a built-in WebRTC gateway which allows you to accept calls via WebRTC and forward them directly to your IVR (Auto Attendant) or call queues. In fact all the normal phone system functionaly you'd expect from your phone system can now be applied to web calls using 3CX.

Add Click-to-Call to your websites and allow web customers to directly call you from your online store or website which reduces toll free calling charges and allows you to elevate the call to screen sharing so you can guide calls through your store.

3CX Phone System support Office 365

Improve the way you handle customer calls. Now with 3CX Phone System and Office 365 integration, you can take advantage of accurate automatic activity reports that will allow customer service personnel to handle business effectively and efficiently. Also, with automatic call pop-ups no time is lost looking for the customers record.

Contact details automatically resolved for inbound calls All the information you need, when you need it. When a call is received the contact record will automatically open in your browser. This record includes a detailed call history listing all calls with that contact along with date, time, and duration of the call.

New contacts are automatically created if not resolvedNever miss a contact! If an inbound call is received and a contact is not resolved, a new contact will be automatically created and call information will be saved.

Call information saved in Contact notes As a detailed call log is saved for every contact, you are always kept informed and up to date about when your customers come in contact with you. You can also view if you missed a call from your customers and call them back thus enhancing their customer service experience with your company.

3CX Phone System Feature Comparison

3CX Phone Server comes in a Standard and Pro edition. Below is a comparison of the features offered in both editions.

Learn More

Call our Specialist. He can be reached at:

Dar ZuchBusiness IT Specialist - CalgaryHelia Technologiesdar@helia.ca(403) 698-0700