Frequently Asked
Questions
- CRM Integration
- Voice Actor
- Call Flows
- Commercial WiFi
- Call Recording
- Voicemail to Text and Email
- Physical Door Security
- Telemarketing Tools
- Office365
- Conference Bridge
- Web Conferencing
- Video Conferencing
- Call Accounting
- Visual Ringers
- Paging Systems
- Door Intercom
- Industrial Phones
- Website Click to Call
WebRTC Web-enables your Phone System
3CX Phone system embraces WebRTC technologies which web enables 3CX and your phone system. The new standard enables real-time video and audio straight from your browser and the browers of your customers, employees and suppliers. 3CX has implemented this technology as 3CX Web Conferencing.
With 3CX Web Conferencing, there is no need for any plugins or clients. The technology is developed and championed by Google so it has support by most computers on the planet and is is a game changer for video conferencing.
3CX includes a built-in WebRTC gateway which allows you to accept calls via WebRTC and forward them directly to your IVR (Auto Attendant) or call queues. In fact all the normal phone system functionaly you'd expect from your phone system can now be applied to web calls using 3CX.
Add Click-to-Call to your websites and allow web customers to directly call you from your online store or website which reduces toll free calling charges and allows you to elevate the call to screen sharing so you can guide calls through your store.
.be3CX Phone System support Office 365
Improve the way you handle customer calls. Now with 3CX Phone System and Office 365 integration, you can take advantage of accurate automatic activity reports that will allow customer service personnel to handle business effectively and efficiently. Also, with automatic call pop-ups no time is lost looking for the customers record.
Contact details automatically resolved for inbound calls All the information you need, when you need it. When a call is received the contact record will automatically open in your browser. This record includes a detailed call history listing all calls with that contact along with date, time, and duration of the call.
New contacts are automatically created if not resolvedNever miss a contact! If an inbound call is received and a contact is not resolved, a new contact will be automatically created and call information will be saved.
Call information saved in Contact notes As a detailed call log is saved for every contact, you are always kept informed and up to date about when your customers come in contact with you. You can also view if you missed a call from your customers and call them back thus enhancing their customer service experience with your company.
3CX Phone System Feature Comparison
3CX Phone Server comes in a Standard and Pro edition. Below is a comparison of the features offered in both editions.
Standard | Pro |
---|
General Features | ||||
---|---|---|---|---|
Extensions | Unlimited | Unlimited | ||
Number of Simultaneous Calls Supported | 4=>1,024 | 4=>1,024 | ||
Call Logging | ||||
Call Reporting | ||||
Call Forward on Busy or No Answer | ||||
Call Routing by DID | ||||
Auto Attendant / Digital Receptionist | ||||
Voicemail/ Music on Hold | ||||
Central Phonebook | ||||
Call by Name | ||||
Call Parking / Pickup / Transfer | ||||
Call Queuing | ||||
Call Recording | ||||
MWI – Message Waiting Indicator | ||||
Supports Popular SIP Phones | ||||
Supports VoIP Gateways | ||||
Supports SIP Trunks | ||||
Intercom/ Paging | ||||
Ring Extension & Mobile Simultaneously | ||||
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) | ||||
Automatic Pickup on Busy | ||||
Call Recordings Management | ||||
Headset Answer Button Support (Jabra & Platronics) |
Management and Scalability | ||||
---|---|---|---|---|
Web-based Management Console | ||||
Automated Provisioning of Devices | ||||
Real Time Web-based System Status | ||||
Integrated Web Server | ||||
Easy Backup and Restore | ||||
SBC to Configure Remote Extensions | ||||
VMware / Hyper-V Compatibility | ||||
Connect Remote 3CX PBX Systems (Bridges) | ||||
Scheduled Backup and Restore | ||||
Inbuilt Fail Over Functionality |
Unified Communications | ||||
---|---|---|---|---|
Setting Up Conference Calls | ||||
See the Presence of Your Colleagues | ||||
Receive Voice Mail via Email | ||||
Receive Faxes via Email as PDF | ||||
Integrated Fax Server | ||||
Integrate Offices with 3CX Bridge | ||||
Click2Call (WebRTC) | ||||
Advanced Forwarding Rules | ||||
View Presence of Bridged PBXs |
Call Center / Contact Center | ||||
---|---|---|---|---|
Advanced Queue Strategies | ||||
Advanced Call Reporting | ||||
Real Time Queue Statistics | ||||
Queue Reports | ||||
Barge In / Listen In / Whisper | ||||
Query Customer Name Based on Caller ID | ||||
Ability to Use 3CXPhone API | ||||
Link Company Directory with LDAP / ODBC | ||||
Sync Phonebook with Microsoft Exchange | ||||
Real Time Queue Monitoring | ||||
Wallboard | ||||
Switchboard Queue Manager View | ||||
Call Recordings Search | ||||
Supervisor can Log Agents In/Out | ||||
Supports External Agents | ||||
Callback if queue full | ||||
SLA alerting/reporting |
Mobility | ||||
---|---|---|---|---|
Android Client | ||||
iOS Client | ||||
Windows Phone Client | ||||
CTI Support | ||||
Seamlessly Create Conference Calls | ||||
Users can Configure their Own Extension | ||||
Provisioning by Email | ||||
Manage 3CXPhone from within the Console | ||||
Includes 3CX Tunnel to Avoid NAT Problems |
IP Phone Management | ||||
---|---|---|---|---|
Automatic Plug & Play Phone Provisioning | ||||
Manage IP Phones Network Wide from Console | ||||
Restart Phones Remotely | ||||
Update & Manage Firmware Network Wide |
Application Integration | ||||
---|---|---|---|---|
Microsoft Outlook Integration | ||||
Salesforce Integration | ||||
Microsoft Dynamics Integration | ||||
SugarCRM Integration | ||||
Microsoft Exchange 2013 / LDAP / ODBC |
Web Conferencing | ||||
---|---|---|---|---|
Plugin Free – WebRTC | ||||
One-click conference | ||||
Meeting Recording | ||||
Remote Control / Assistance | ||||
Screen Sharing | ||||
Unlimited Users | ||||
Participants Included | 10 | 25 |
Learn More
Call our Specialist. He can be reached at:
