Building trust with your clients is critical to the success of your firm. Could the foundation of client trust start with your business phone system? It makes sense if you think about it. Your clients need to reach you for their important matters and it's important that when they call, they are directed to the right place and have a quality experience.
HELIA and 3CX phone system equips law firms by giving them the tools to enable effective communication so you can manage build trust with clients and increase productivity. With the right business communication tools, you can boost your law firm's performance while maximizing cost efficiency.
All About Law Firms and Modern Phone System
Are you ready to service your clients better?
Never give your personal mobile number out again. Make and receive calls from your deskphone, computer or mobile device all with your business phone number
Call, chat or share a screen with a colleague all from your easy-to-use Heads Up Display. Regain up to 2 hours a day in lost productivity.
Our call reports you access to know who's been calling. With detailed metrics on who's called your firm and the duration, you can accurately bill your clients for time spent on the phone. In addition, billing codes can be made manditory for all outbound calls.
Host conference calls with moderator control, call recording and participant management. Eliminate the expense and bother of theird party conferencing services
Record and store calls on the fly or as a policy for training and review
Barge, Monitor, and Whisper
Monitor client calls for training and quality; give direction for assistants ears only and allow principals to take over trickier calls when required.
Phone Systems for Law Offices
Law offices have their own set of requirements with both in-office staff and lawyers who need remote access to both calls and voicemails. Call recording is typically a requirement for most law offices as well.
Requirements Breakdown for Law Offices
- Office staff needs good quality desk phones, usually with headsets
- Lawyers need mobile access to calls and voicemail
- Voicemail to Email capability
- Calls need to be routed to lawyer's cell phones
- Conference calling
- Call recording solution
Important Phone System Features for Law Offices
- Good quality desk phones for office
- Mobile extensions via smartphones
- Dedicated call recording/archiving package
Call our Specialist. He can be reached at:Dar ZuchBusiness IT Specialist - CalgaryHelia Technologies