Phone Systems For Call Centers

Telephones are a fundamental tools for any salesperson and sales teams. Each and every call must be answered before it goes to voicemail or the customer terminates the call. How does a busy salesperson do this while he is sitting down with a customer? He can"t - without a team. All inbound sales calls should go to a sales team that is able to answer the calls quickly and either respond or forward the call to the appropriate sales person while confirming they are available. To do this a team is required and and the right phone tools. We recommend 3CX.

All About Inbound & Outbound Call Centers and 3CX Phone Systems

Inbound Call Center

The 3CX Phone System provides best of class inbound call center tools for internal team. 3CX has developed the 3CX Professional edition that provides

  • Advanced Call Queues
  • Automatic call back services
  • Call center wall boards
  • Service level alerts and reporst
. When delivering tools to support your internal call center and sales team, we have found that 3CX is the best product for the best price.

Outbound Call Center

Following up with old customers or cold calling new customers with a list requires special tools. This method of sales guarantees results but depends on the calls made, conversion ratios and consistency. Helia recommends Acarda call center tools which fully integrates with 3CX phone system. Acarda is designed to improve the consistency of each call with its scripting engine, significantly boost the number of calls made with its auto dialer and provide reports that allow the conversion ratios to be measured and responded to.

To learn more about outbound call center tools, visit our dedicated site at

Advanced Office Phone System

3CX Phone System provides the phone system infrastructure for your office(s). It becomes the phone system for your support team, sales team, customer service, executives and general office use. Advanced features include WebRTC which ensures your phone system is Internet and ecommerce ready. Simple hyperlinks can be added to any web page to allow customers to contact you directly from your web page to the desk phones in your office without your customer even dialing a number

Web Conferencing and Video Conferencing Included

3CX includes both web conferencing and video conferencing with best of class easy installation and use. There is no apps or plugings to install, simply click on a link that can be emailed or skyped and the conference begins.

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Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

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Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700
  • Andrew Gowers

    When we use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

    We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a "mean what you say and say what you mean" attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you're thinking of using Helia, I would highly recommend you give them a try, I am sure you'll be impressed. Please email me if you'd like some more insight into Helia.

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