3CX Phone System Help

What is the status of your colleagues in another office?

The Expanded Presence screen allows you to view the Presence of your colleagues that are in remote offices, providing you have the rights to do so.

Steps to See the Presence of Colleagues

  1. Click on the "Expanded Presence screen" button in the top right corner of your 3CXPhone for Windows. The Expanded Presence window will appear from where you will also be able to see the Presence of colleagues in a remote office.
    • If you cannot see the Presence of remote colleagues then you need to ask for access from your IT Administrator.
  2. Right click on the extension that you want to interact with in the Remote Presence tab to bring up the action menu (outlined in red above) form which you can select the desired action.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

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  • Michael Lindenbach

    I have always and only used HELIA for all of our technology needs. They are great. However what makes them amazing is the customer service. Whenever we have issues and my staff contacts them we always receive the help we need. It literally feels like they drop everything to help. When needed they come down in person. Dar and the HELIA team are amazing.

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