3CX Phone System Help

What is the status of your colleagues in another office?

The Expanded Presence screen allows you to view the Presence of your colleagues that are in remote offices, providing you have the rights to do so.

Steps to See the Presence of Colleagues

  1. Click on the "Expanded Presence screen" button in the top right corner of your 3CXPhone for Windows. The Expanded Presence window will appear from where you will also be able to see the Presence of colleagues in a remote office.
    • If you cannot see the Presence of remote colleagues then you need to ask for access from your IT Administrator.
  2. Right click on the extension that you want to interact with in the Remote Presence tab to bring up the action menu (outlined in red above) form which you can select the desired action.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

Quick Question?


  • Andrew Gowers

    When we use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

    We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a "mean what you say and say what you mean" attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you're thinking of using Helia, I would highly recommend you give them a try, I am sure you'll be impressed. Please email me if you'd like some more insight into Helia.

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