3CX Phone System Help

What is the status of your colleagues in another office?

The Expanded Presence screen allows you to view the Presence of your colleagues that are in remote offices, providing you have the rights to do so.

Steps to See the Presence of Colleagues

  1. Click on the "Expanded Presence screen" button in the top right corner of your 3CXPhone for Windows. The Expanded Presence window will appear from where you will also be able to see the Presence of colleagues in a remote office.
    • If you cannot see the Presence of remote colleagues then you need to ask for access from your IT Administrator.
  2. Right click on the extension that you want to interact with in the Remote Presence tab to bring up the action menu (outlined in red above) form which you can select the desired action.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

Quick Question?


  • Ryan Dockrill

    Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

    I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

    Please email me if you have any questions about Helia Technologies.

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