3CX Phone System Help

Pick Up, Divert or Drop Calls from your Computer

The expanded presence screen allows you to see the active calls, queue calls , remote presence status and extensions, all grouped together in tabs.

Steps to Access the Expanded Presence Screen:

Click on the "Expanded Presence screen" button in the top right corner of your 3CXPhone app. The expanded presence window will appear.

Steps to Manage Incoming Calls

  1. In the expanded screen mode you can see the incoming calls to the system.
  2. You can pick up, divert or drop a call by right-clicking on the call and selecting the desired option.
  3. To transfer a call via drag and drop, click on it and drag it to the extension you want to transfer it to.

Managing Answered Calls

When a call is answered by its recipient, the actions when you right click on a call change.

Right click on the ongoing call for the list of the following options to appear:

  • Barge in
  • Listen
  • Whisper: to the recipient or the caller
  • Transfer
  • Conference
  • Park
  • Drop
  • Record

Managing Parked Calls

Parked calls are calls that have been put on hold so that another user can also pick them up. You can transfer, unpark or drop a parked call by right clicking on the call and choosing the required action from the drop down menu. To be able to park, unpark and manipulate parked calls from the presence screen, you have to be given rights to do so by your 3CX Phone System administrator.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

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