3CX Phone System Help

Managing Queue Calls in Real Time

The expanded presence screen allows you to easily manage your queue calls in real time, according to your rights.

To access the expanded presence screen, click on the "Expanded Presence screen" button in the top right corner of your 3CXPhone app. The expanded presence window will appear.

Steps to Manage Your Queue Calls

  1. When you have an incoming queue call you will see the call in the active calls list and in the selected queue call list (highlighted above in red). You can also see which agents are online for each queue and you can log out agents from the queue by right clicking on their extension and then selecting "Log out from queue" or "Login to queue".
    • Next to each agent's extension and name you will also be able to see their status, how many calls they have answered, when they last logged in/out from the queue and the total talking time.
  2. Once the call has been answered, you can right click on it to:
    • Transfer the call to a particular extension,
    • Transfer to voicemail,
    • Drop it,
    • Park it so someone else can pick it up, or
    • Record it for later use.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

Quick Question?


  • Jon Honeyball with PC PRO believes that analogue telecom is a thing of the past, and that to get more value from a computing infrastructure it is wise to switch to VoIP. He went on to test 3CX Phone System for Windows and after installing the IP PBX he concluded: “Overall, I'm very impressed with this solution.

    3CX VoIP solution makes an impression on PC PRO editor

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32