3CX Phone System Help

Use your colleagues' phone to manage your messages.

You can manage your voicemail using any Desk Phone, make or model, configured on your extension, by dialing "999". A voice menu system will ask you to enter your Personal Identification Number (PIN) followed by "#". The initial options you are presented with, are the following:

  • Dial * to play your messages.
  • Dial "9" to go to options.
  • Dial pound "#" to exit.
  • When you dial "9" for options, the following options will be announced by the voicemail system. Dial the respective numbers to change and update these features:

    DialAllow You To
    1change your profile status
    3dial a number
    4delete all read messages
    5change your self-identification message
    6play mailbox information
    7change your voicemail PIN number
    8change your greeting message
    9restart the voice menu prompts

    Note: The default voicemail number "999" can be configured to a different number by your administrator. If "999" does not work for you, ask your administrator for your voicemail number.

    Learn More

    Call our Specialist. He can be reached at:

    Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

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  • Grant Irvine

    Darvin and the folks at Helia were asked to resolve some issues with our phone system software. They provided the necessary support through collaboration and by learning the software from a different market to specifically service our system. Additionally, Helia now provides our IT support services. We are very pleased with the services provided by Helia Tech and Helia Voice.

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