3CX Phone System Help

Recordings can take up a lot of space so it's a good idea to keep them well managed. You can access, play and delete recordings directly from 3CXPhone app installed on your Windows or Mac computer orAndroid and IOS devices.

Steps to Manage Recordings from the 3CXPhone App for Windows

  1. From the dial pad screen, click the "Settings" button.
  2. Select "Recordings" to access your recordings.
  3. A list of all recordings will be displayed, along with information such as the name of the contact that you recorded, the extension/phone number, the date that the recording was made and the time the recording started. Conference recordings have "700" as their entry name.
  4. Right click on a recording and select the desired action:
    • When "Play Recording" is selected you will be asked to save the file on your computer. Once the sound file is saved the media player will automatically open and play the recording.
    • When "Play on Phone" is selected you will receive a call from Caller ID "PlayFile". Answer the call to hear the recording.

Steps to Manage Recordings from the 3CXPhone App for Android

  1. From the dial pad screen, slide the bottom row of buttons towards the left to locate the "Recordings" button.
  2. A list of all recordings will be displayed, along with information such as the name of the contact that you recorded, the extension/phone number, the date that the recording was made and the time the recording started. Conference recordings have "700" as their entry name.
  3. Tap on a recording and select between "Play" or "Delete".
  4. When "Play" is selected you will receive a call from Caller ID "PlayFile". Answer the call to hear the recording.

Steps to Manage Recordings from the 3CXPhone App for IPhone and IPad

  1. From your dial pad screen tap the "More" button and select "Recordings".
  2. A list of all recordings will be displayed, along with information such as the name of the contact that you recorded, the extension/phone number, the date that the recording was made and the time the recording started. Conference recordings have "700" as their entry name.
  3. Tap on a recording and select between "Play" or "Delete".
  4. When "Play" is selected the recording will start playing through the phone.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

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