3CX Phone System Help

Pass on Written Information To Your Callers

WebRTC calls include a chat feature that helps you pass along links or other written information to your customers. The chat feature is disabled by default. You first need to initiate chat before it becomes available to your customer.

Initiating WebRTC Chat

  1. Answer your incoming WebRTC call.
  2. Click the "Chat" button on the top right corner of your 3CXPhone app.
  3. A chat window will pop up where you can write to the other party. The chat feature will also be enabled for them at this time.
  4. Type your message in the text field and press "Enter" on your keyboard to send.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

Quick Question?


  • Taha Jomha

    I ordered a 3CX license and a bunch of phones. I am hosting my own server and had some problems. The HELIA support team was very helpful and quick to respond to my emails. I also appreciated that they programmed the gateways for me so all I had to do was plug them in. Highly recommended.

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