CRM Enhanced Caller ID For Your Phone System
Enhance your caller ID with information from your internal systems and be refreshed on your last contact before you answer the call. Customer information can be retreived from any of you internal systems by matching the caller-ID to your custsomer account. This allows your employees to be prepared for the call before they even lift the handset.
3CX phone system has made available robust integration with leading CRM (Customer Relationship Management) packages that pop up enhanced customer information when your phone rings. Information can be displayed from any of your internal systems that expose a programming interface often called a SDK or an API.
Call information can be customized depending on what department the call is destined for.
- When destined for the accounting department the call can be delivered with recent payment history and outstanding balance.
- For sales bound calls open orders can be displayed with order history and notes from recent calls.
- Service department can have current service history and warranty issues presented as the call starts ringing.
Call our Specialist. He can be reached at:Dar ZuchBusiness IT Specialist - CalgaryHelia Technologies