3CX Support Packages and More

HELIA offers a simple, Pay-As-You-Go model when it comes to pricing. You purchase as many hours as you need, when you need them.

Our packages cover you and your clients – ensuring that we’re there when you and your clients need us most. Our support team provides best-of-breed technical expertise, providing you with the peace of mind you need to deploy VoIP solutions to your client base. Emergency support is available as well. Normal after hours support is scheduled to ensure we have someone available for project work

3CX Maintenance Agreements

Some issues will require an active 3CX maintenance agreement in place to engage engineers on an issue. We can renew or bring your 3CX maintenance agreement up to date. 3CX maintenance agreements provide access to the latest 3CX phone system software and access to engineering support through your support partner. 3CX through their maintenance agreement do not cover time based costs for support.

Support Packages Expiry Information

All Support packages have an expiry of one year, but you can easily extend the expiry of your old packages by adding additional hours to your account. Whenever you purchase an additional package, the expiry of the new package will be one year, and the hours carried over from the previously purchased package will have their expiry date updated to coincide with the expiry of the new package.

HELIA Packages Price List

Package Price
HELIA  5-hr$ 450 CAD
HELIA 10-hr $ 900 CAD
HELIA 20-hr $1800 CAD

Allocation of Support Effort to Packages

  • Support time is billed in 15 minute segments
  • Business hours are 8:30 am to 5pm MST (GMT -7)
  • After hours emergency support is allocated as 30 minutes for every 15 minutes.

Accessing Support

To request support, you can:

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Call: (877) 823-1465 Email: support@helia.ca Fill in the form below

Support Request

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Plans for Existing HELIA Customers

When we fully install and implement 3CX Phone System and provide phone lines, there are some additional options available.

Basic 3CX Monthly Support Plan

HELIA will install the HELIA Health agent on your 3CX Phone System. This will allow us remote access and allow us to quickly confirm issues when they are reported and lower your support cost. All labour in diagnosing and resolving an issue with your phone system is billed by the hour at our standard rates ($6 CAD / Month)

Managed 3CX Monthly Support Plan

As with Basic Support, HELIA will install the HELIA Health agent on your 3CX Phone System. This will allow us remote access and allow us to quickly confirm issues when they are reported and lower your support cost. Remote Labour for diagnosing and resolving issues remotely are covered as well as installing minor and major 3CX phone system udpates (in force maintenance with 3CX is required) Adding new equipment and phones and any onsite visits are invoiced at standard rates. ($15 CAD / SC (Simultaneous Connection) / Month)

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700
  • Roger Hardie

    Excellent service and commitment to VoIP product, leaps and bounds better than our previous provider.

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