Helia provides integration services for your new phone system into your other infrastructure like Microsoft Exchange, Salesforce.com and SugarCRM. We ensure that your smart phones and tablets have a direct connection into your phone system to avoid mobile minute charges and give you access to corporate contact lists and corporate instant message chat.
Not all phone systems are created equal. Helia represents the leading phone system providers and provides systems tailored to Engineering practices. Allowing for groups of remote phones and leveraging investments into Microsoft Exchange can open the door to cost saving in monthly phone costs while providing unified communication features not found in most phone systems.
Private medical practice such as dentists, chiropractors, physicians, and opticians have high inbound call volume and often have dedicated numbers for each individual practice in a shared building. These are special requirements not supported by all phone systems and all providers.
Visual ringers on phone allow workers to SEE when a phone is ringing. Equipment supporting man-down and one button emergency calling are important for manufacturing sites.
Manufacturing can be printshops or metal fabrication. They are defined by noisy areas where a phone cannot be heard and a special attention to safety and emergency procedures. These are special requirements that Helia can deliver on.
Teams with warehouses and yards require paging systems to ensure account managers are available. Helia provides systems optimized for Commercial Wholesale. CRM integration means that account information and past orders can pop up on your screen automatically when a customer calls in allowing you to respond quicker to customers.